![\"\"](\"https:\/\/www.genealogyatheart.com\/wp-content\/uploads\/2017\/06\/dna-300x141.jpg\")
\nI took a wonderful webinar through the Association of Professional Genealogists on Thursday evening on DNA and Ancestry given by Jennifer Anderson Zinck. Although my husband and I tested through Ancestry before their new tests became available in October 2014, our earlier results are still available through the DNA tab on the ribbon. I had thought Ancestry was no longer supporting their older tests so I was pleasantly surprised.<\/p>\n
Understandably, the old results aren\u2019t going to be a part of their new communities and circles. I decided to upload that old data into MyHeritage.com\u2019s new DNA feature as they recently began accepting data from other companies.<\/p>\n
To upload, click on the MyHeritage DNA tab\u2019s<\/a> dropdown \u201cUpload DNA data NEW.\u201d Click the pink box \u201cStart.\u201d Click if you are uploading your data or someone else’s. In my case, I was trying to upload my mtDNA. Then, click the Service Terms and Consent Agreement. Next, click the pink box \u201cUpload.\u201d Ancestry downloads the results as a csv file which my computer didn\u2019t like. I converted it to an Excel file as that is what it is and uploaded it. <\/p>\n The pop up told me \u201cDNA uploaded successfully.\u201d Good thing I decided to click \u201cManage Kits\u201d before I uploaded hubby\u2019s data. Surprise, surprise \u2013 my kit was marked \u201cInvalid.\u201d I thought that might be because I had changed formats so I went back through the steps and uploaded the csv file. Again, I got the \u201cDNA uploaded successfully\u201d but in checking further, it was marked as \u201cInvalid.\u201d<\/p>\n I called MyHeritage at 1-877-432-3135. Don\u2019t get confused by the voice mail options! I wasn\u2019t needing billing or accounting (1) or sales (2) and the third option, tech support, says to call back between 7 am -5 pm. Since it was 9:15 AM I thought the phones might be down. The message repeats twice but just hold on because you\u2019ll eventually be placed in the queue for assistance. I was number 9 and the wait time was about 15 minutes.<\/p>\n I told the tech guy the process I had followed and it turns out that MyHeritage does not accept mtDNA or yDNA, only autosomal, which we hadn\u2019t taken. I suggested that the type of test be written on the site to save phone calls and wasted time though autosomal is the way to go now and there probably aren’t a lot of folks like us who have older tests.<\/p>\n So, if you have an autosomal DNA test done at a competitor\u2019s site, you might want to take advantage of MyHeritage\u2019s free offer. Getting your data out to another site just might unlock secrets you never knew existed.<\/p>\n","protected":false},"excerpt":{"rendered":" I took a wonderful webinar through the Association of Professional Genealogists on Thursday evening on DNA and Ancestry given by Jennifer Anderson Zinck. Although my husband and I tested through Ancestry before their new tests became available in October 2014, our earlier results are still available through the DNA tab on the ribbon. I had … Continue reading “MyHeritage DNA Upload Trouble Shooting”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[32,477,97,491,303,492],"class_list":["post-824","post","type-post","status-publish","format-standard","hentry","category-online-tools","tag-ancestry-com","tag-autosomal","tag-dna","tag-mtdna","tag-myheritage","tag-ydna"],"_links":{"self":[{"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/posts\/824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=824"}],"version-history":[{"count":2,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/posts\/824\/revisions"}],"predecessor-version":[{"id":827,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=\/wp\/v2\/posts\/824\/revisions\/827"}],"wp:attachment":[{"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.genealogyatheart.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}